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Privacy Notice

Last updated 21 September 2026

This notice explains how AERA Meal Preparation Sdn. Bhd. collects, uses and protects your personal data, as required by the Personal Data Protection Act 2010. It applies to our website and ordering pages, your AERA account, and orders placed with us by WhatsApp or email.

1. Who We Are

AERA Meal Preparation Sdn. Bhd. ( Company No. 202001037122 ( 1393443-P ) )

No. 35, Jalan Equine 9A, Taman Equine, 43300 Seri Kembangan, Selangor

Email : aera.mealprep@gmail.com · Phone / WhatsApp : 016-663 0205

Please send any question, request or complaint about your personal data to the email above, marked "Personal Data".

2. The Personal Data We Collect

3. Health-Related Data

Your Weight Control records, body measurements and allergies can reveal information about your physical health, which the law treats as sensitive personal data. We only collect it with your explicit consent, when you choose to enter it. It is optional: you can order without it, and you can delete it from your account at any time.

4. Where We Get It

5. Why We Use It

Your name, contact details, delivery address and payment are needed to fulfil an order; without them we cannot accept it. Everything else is optional.

6. Who We Share It With

We do not sell your personal data. We share only what each party needs:

WhoWhatWhy
Payment providers ( Stripe, Billplz )Name, email, amountTo take your payment
Couriers ( Lalamove, Grab )Name, phone, delivery address, rider notesTo deliver your order
Our technology providers ( Supabase for accounts, Google for order records, Chatbees for our website, emails and forms, and the system our kitchen uses to plan orders )The data they store or run for usTo operate our website and kitchen
OpenAI, only if you use the online meal-plan coachGender, age, height, bodyweight and BMI, or a food you describeTo generate the coach's suggestions
Your referrer, only if you used a referral codeYour name, a partly hidden email address, order date and the order's meal valueSo they can see the cash-back your orders earned
Our professional advisers and the authoritiesWhat is neededWhen the law requires it, or to protect our legal rights

These providers may only use your data to provide their service to us.

7. Transfers Outside Malaysia

Some of the providers above store or process data outside Malaysia, for example in Japan and the United States. We use them because they are needed to take and deliver your order, or, for the meal-plan coach, because you chose to use it. We choose established providers that protect personal data, and we send them only what they need.

8. How Long We Keep It

9. How We Protect It

Your account data is protected so that each customer can see only their own. Access to our systems is limited to the people who need it to run AERA. Card payments are handled entirely by our payment providers. If a personal data breach happens that is likely to cause you significant harm, we will tell you and the Personal Data Protection Commissioner as the law requires.

10. Your Rights

Email your request to aera.mealprep@gmail.com. We will reply within 21 days and may need to confirm your identity first.

11. Children

Our shop is meant for adults. If you are under 18, please ask a parent or guardian to order for you.

12. Changes To This Notice

We may update this notice. The date at the top shows when it last changed, and we will tell you of any important change by email or on our website.

This notice is available in English, Bahasa Malaysia and Chinese. If they differ, the English version applies.